LOYALTY CARD MEMBERS TERMS & CONDITIONS

All personal details and profile information given to The Longkeeper must be accurate and not misleading.  It is up to individual members to update their information should it change and to ensure that all personal details are up to date at all times.

The Manager may terminate membership of The Longkeeper Loyalty Club at any time with reasonable cause.  Among other reasons, termination may occur if the Terms are not complied with, or Loyalty Club privileges are abused. 

CARDS

The Longkeeper will issue each Loyalty Member with a Loyalty Card.  Loyalty Cards remain the property of The Longkeeper at all times, and must not be copied or reproduced in any way.  If Loyalty Membership is terminated by The Longkeeper, the Loyalty Card must be returned to the Manager if so requested.

Lost or stolen cards must be reported to The Longkeeper.  If this occurs, the old Loyalty Card will be cancelled and all unused points (as at date card is reported lost or stolen) will be transferred to a new Loyalty Card, along with a replacement card being issued to the Loyalty Member.

EARNING LOYALTY POINTS

Every time a Loyalty Member drinks or dines at The Longkeeper, points can be earned on those purchases.  Just present your card as you pay, and the points will be added to your account. Loyalty Members must present their Loyalty Card at the time of purchase. No Loyalty Points can be added without presenting a valid Loyalty Card.

Loyalty Club members earn 1 reward point for every dollar they spend.  When using Loyalty Points at The Longkeeper, every 8 points equals $1 New Zealand Dollar.  For example, if a Loyalty Member spends $80, they will earn 80 Loyalty Points.  Those 80 reward points are worth $10 when redeemed.  This rate may change without prior notice.

A record of all Loyalty Points earned will be kept in the member’s account maintained on The Longkeeper system.  Loyalty Points cannot be earned on purchases paid for by the redemption of existing Loyalty Points; on “EFTPOS cash-out” transactions; or purchases of specials, promotions or other discounted prices.  Loyalty Points cannot be credited to a members account in arrears, and must be recorded at the time of the purchase.

Any alleged inconsistencies in a Loyalty Member’s account should be reported to the Manager, who will do their best to rectify the situation.  In the case of any dispute, the decision of the Manager is final and binding.

REDEEMING LOYALTY POINTS

Redemptions of Loyalty Points must be for the full dollar ($) amount of any transaction. The Longkeeper does not do partial redemptions. Loyalty Members should inform staff at The Longkeeper of their intention to pay for a purchase by redemption points before completing payment for the purchase.

POINTS EXPIRY & DEDUCTIONS

If Loyalty Points are added to a Loyalty Member’s account in error or fraudulently, the Manager may deduct those points. If Loyalty Points were earned on a transaction that was later cancelled, refunded or voided, the Manager may deduct those points. Loyalty Points may automatically expire after 12 months if a Loyalty Member’s card has not been active during that time.  Once expired, they will be deducted from the Loyalty Member’s account balance. A Loyalty Member may also be removed from the system after 12 months of inactivity, along with any remaining points balance at the time of cancellation. 

PRIVACY POLICY & USE OF INFORMATION

The Longkeeper programme is designed to respect members’ privacy and has policies in place with respect to using data collected from members. On registration each member agrees that the information they have provided can be used by The Longkeeper to deliver information related to the improvement of services at The Longkeeper, the promotion of The Longkeeper Loyalty Programme, or other promotions relating to The Longkeeper.

With regard to email communication the Manager will offer easy opt-out options as stated in the Direct Marketing Code of Practice and the Unsolicited Electronic Messages Act 2007.

Members are entitled to request (in writing) any personal details held on file in accordance with the Privacy Act (1993).

The Manager or The Longkeeper will not sell or pass on a member’s information to any other company, business or other organisation (unless required to by law). The system may also collect non-personalised information on any website visits. This information includes internet service provider, the time and length of visits, the pages looked at on the websites, and the method by which the site is visited. This information is used only to measure site activity, market research and to develop ideas for improving the websites and loyalty programmes in question.